Privacy Policy

1. Introduction

Vulcore Hosting ("Vulcore", "we", "us", or "our") operates the Vulcore.com website and provides **premium Minecraft server hosting services**. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

• Account Information: Your username, email address, and password (hashed). This is collected during registration to create and manage your hosting account.
• Billing Information: Your name, billing address, and payment method details (e.g., credit card information, PayPal email) when you make a purchase. Note: We typically use third-party payment processors (e.g., Stripe, PayPal) who directly collect and process your payment details. We do not store sensitive credit card information on our servers.
• Server Data: Files and configurations you upload to your Minecraft server, which are stored on our systems to provide the hosting service.
• Usage Data: Information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Communication Data: Records of your communications with us, such as support tickets or Discord messages.

3. How We Use Information

Vulcore uses the collected data for various purposes:

• To provide, operate, and maintain our Service, including processing your orders and payments.
• To manage your account and provide you with customer support.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To monitor the usage of our Service and ensure fair resource allocation.
• To detect, prevent, and address technical issues or fraudulent activities.
• To improve our Service, products, and user experience.
• To send you transactional emails (e.g., payment confirmations, service notifications) and, if you opt-in, promotional communications.
• To maintain the security and integrity of our systems and protect against abuse.

4. Data Sharing and Disclosure

We may share your Personal Information with third parties only in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors, server infrastructure providers, and analytics services.
• Business Transfers: If Vulcore is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Vulcore, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

We do not sell or rent your Personal Information to third parties for their marketing purposes.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Billing information may be retained for longer periods as required by tax and accounting laws.

6. Transfer Of Data

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By submitting your Personal Information, you agree to this transfer.

7. Security Of Data

The security of your data is important to us. We implement industry-standard security measures, including encryption, firewalls, and secure access controls, to protect your Personal Information. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have the following rights regarding your Personal Information:

• The right to access, update, or delete the information we have on you.
• The right of rectification - to have your information corrected if it is inaccurate or incomplete.
• The right to object to our processing of your Personal Information.
• The right to request the restriction of our processing of your personal information.
• The right to data portability - to receive a copy of your Personal Information in a structured, machine-readable format.
• The right to withdraw consent - to withdraw your consent at any time where Vulcore relied on your consent to process your personal information.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details below. We may ask you to verify your identity before responding to such requests.

9. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this policy, please contact us by opening a ticket at our our Discord.